Refund policy


Return & Refund Policy



Last Updated: 06/05/26


At Nexora, customer satisfaction is important to us. Because we work with international fulfillment partners, please read our policy carefully before making a purchase.



Order Cancellations



Orders may be canceled within 12 hours of purchase. After this period, orders are automatically sent for processing and cannot be canceled.


To request a cancellation, contact us at [your email address] as soon as possible.



Damaged, Defective, or Incorrect Items



If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.


Please include:


  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging



Once approved, we will offer either:


  • A free replacement, or
  • A full refund



No return will be required for damaged, defective, or incorrect items.



Items Not Received



If your order has not arrived within the estimated delivery timeframe plus an additional 15 days, please contact us.


After verification, we will offer either:


  • A replacement shipment, or
  • A full refund




Returns Due to Change of Mind



Due to the nature of our dropshipping business and international fulfillment process, we do not accept returns for:


  • Change of mind
  • Ordering the wrong item
  • Ordering the wrong size (please review sizing information carefully before purchasing)
  • No longer wanting the product after shipment




Refund Eligibility



Refunds may be granted under the following circumstances:


  • Item arrives damaged or defective
  • Wrong item received
  • Item lost during transit
  • Order cannot be delivered due to carrier issues



Refunds will not be issued for:


  • Delays caused by customs
  • Incorrect shipping information provided by the customer
  • Minor variations in color, size, or appearance due to screen settings or manufacturing differences




Refund Processing



Approved refunds will be processed to the original payment method within 5–10 business days.


Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.



Chargebacks



We encourage customers to contact us before filing a chargeback. Most issues can be resolved quickly through our support team.



Contact Information



For all refund, replacement, or order inquiries, please contact:


Nexora

Email: nexoraonlinee@gmail.com

Website: nexoraonlinee.myshopify.com


By placing an order with us, you acknowledge that you have read and agreed to this Return & Refund Policy.